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PHRENZ Products ORDER CANCELLATIONS
If you wish to cancel an order of the Phrenz product range which includes all products exept SIP & Force Tools, you must inform us in writing as soon as possible by sending an email to mail@phrenz.com with a Subject heading of “Phrenz Order Cancellation”. Please include your Order ID number in this email.
If we receive your order cancellation instruction before we have dispatched the goods to you, you shall be entitled to a full refund of the total order price minus any transaction fees we have incurred when we processed your payment. This transaction fee is typically around 3.5% of the total order price, though this figure is subject to change without notice and we cannot guarantee what this figure will be prior to receiving any individual order. The refund payment will be made in accordance with our Refunds policy.

SIP & FORCE TOOLS ORDER CANCELLATIONS

If you wish to cancel a SIP or FORCE TOOLS product order, you must inform us in writing as soon as possible by sending an email to mail@phrenz.com with a Subject heading of “SIP/FORCE Order Cancellation”. Please include your Order ID number in this email.
If we receive your order cancellation instruction before SIP have dispatched the goods to you, you shall be entitled to a full refund of the total order price minus any transaction fees we have incurred when we processed your payment. This transaction fee is typically around 3.5% of the total order price, though this figure is subject to change without notice and we cannot guarantee what this figure will be prior to receiving any individual order. The refund payment will be made in accordance with our Refunds policy.
If you cancel an order after the goods have been dispatched to you, you may return the goods in accordance with our Returns policy, however, you will be liable for a restocking charge of upto 15% of the item / items value which will be deducted from any refund payment in accordance with our Refund policy.

If you have any questions regarding this policy, please do contact us.